Refund policy
At SUBVERT, we want you to be confident in your purchase. If something is not right, contact us at hello@thesubvert.com and include your order number.
60-Day Fit Guarantee
If your SUBVERT item is not the right fit for you, contact us within 60 days of delivery. We’ll review your request and provide the available return options.
For change-of-mind returns, items must be unworn, unwashed, in their original condition, and have all original tags attached.
Customers are responsible for return postage for change-of-mind returns unless we confirm otherwise.
Incorrect, Faulty, Damaged, or Misdescribed Items
If you received the wrong item or size, or believe an item is faulty, damaged, or not as described, please contact us as soon as possible with:
- Your order number
- A clear description of the issue
- Photos of the item, tags, and packaging where relevant
We’ll assess the issue and arrange an appropriate resolution, which may include a replacement, return, refund, or reimbursement of reasonable return postage costs.
Please keep the item and packaging until we have confirmed the next steps.
Returns
Do not send an item back until you have received return instructions from our support team.
Once your return is approved, we will provide the return address and any required instructions.
We recommend using a tracked shipping service and keeping proof of postage until your return has been received.
Refunds
Where a refund is approved, it will be issued to the original payment method.
For returned items, refunds are processed after the item has been received and inspected. Your bank or payment provider may take additional time to show the refund in your account.
Original shipping costs are only refundable where required by applicable law or where the issue was caused by us.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at hello@thesubvert.com.
If your order has not yet been dispatched, we will do our best to cancel or amend it. Once an order has been dispatched, it may no longer be possible to cancel it, but you may still be eligible to return it under this policy or under applicable consumer law.
Delivery Issues
If your order has not arrived, appears to be lost, or has been delivered to the wrong address, contact us with your order number and any available tracking information. We will investigate the issue with the carrier and advise you of the next steps.
Please ensure the delivery address entered at checkout is correct. We cannot guarantee changes once an order has been processed or dispatched.
Consumer Rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer law.
Contact Us
SUBVERT
Email: hello@thesubvert.com
Legal business name: Subvert Clothing